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Carolina Housing

Mail FAQs

How should mail be addressed for on-campus residents?

A complete mailing address is required on all MAIL (letters, packages, and overnight deliveries) sent to residents. Please use the correct address format shown below.

Resident's Name

Hall Street Address, Room # / Apt. #

Chapel Hill, NC 27514

Will residents be able to pick up their mail and packages during Move-In Week?

Yes! The Package Centers are open during Move-In Week, typically with extended hours.

Residents will receive an email from Housing Package Centers ( when mail is available for pickup. The email will include the pickup location, hours of operation and the item tracking number.

Our current hours of operation can also be found on our Mail & Package Pickup page.

Can mail or packages be sent to on-campus addresses before Move-In Week?

No. Do not send mail or packages to on-campus addresses before the resident has moved in. If you have questions or concerns, please email to discuss your options. 

How can residents send mail from campus? 

All Package Centers accept stamped letter mail and pre-paid packages. There are also several US Postal Service collection boxes around campus where your mail can be dropped off.

There is a Postal Service store on the third floor of the Student Stores which sells postage and packing materials. They also accept outgoing mail.

When are the Package Centers normally open?

All main campus Package Centers operate Monday – Friday, 10 AM – 6:30 PM and Saturday, 11 AM – 4 PM.

The Package Centers are closed on University holidays. Hours and pickup location may vary during breaks. Always check your Housing Package Center email for the most up-to-date information.

Is refrigeration available for medication?

Yes, package refrigeration is available for medication. Prior to shipping, please notify to arrange for special handling.  

The University is not responsible for spoiled or ruined items.

I received a delivery notification from the carrier. Can I pick up my mail now?

No, residents will receive an email from Housing Package Centers ( once their mail is ready for pickup. Mail and packages will be checked-in to the resident the same day they are delivered.

Note that the Package Centers receive a high volume of mail and packages daily. At the beginning of each semester, processing times may be longer due to even higher volume.


Can large items (futons, bikes, etc.) be shipped to on-campus residents?

Yes, but residents are responsible for transporting packages to their room. Carts are available for moving heavy, large, or multiple packages.

Which residence halls receive mail and packages at Hinton James Package Center (HJPC)?

Ehringhaus, Hinton James, Koury, Ram Village 5, and Taylor.

Which residence halls receive mail and packages at Morrison Package Center (MPC)?

Avery, Carmichael, Craige, Hardin, Morrison, Parker, Ram Village 1, 2, and 3, and Teague.

Which residence halls receive mail and packages at Spencer Package Center (SPC)?

Alderman, Alexander, Cobb, Connor, Everett, Graham, Grimes, Joyner, Kenan, Lewis, Mangum, Manly, McIver, Old East, Old West, Residence Hall One, Thomas Ruffin, Jr., Spencer, Stacy, and Winston.

Can residents have food and groceries delivered to the Package Centers? 

No, food (such as restaurant deliveries) or groceries ordered via InstaCart, Shipt, Amazon Fresh, Postmates, or other similar same-day delivery services are NOT accepted by the Package Centers or Community Office.

If using these services, residents MUST meet the driver outside their residence hall to accept their delivery.

I received mail, but I am no longer living on campus. What can I do?

To ensure mail is delivered to the resident after they check-out, residents MUST submit address change requests directly with each company who routinely sends them important mail. Begin this process early, as companies can take several weeks to process said changes. Examples include:

  • Family and friends (send them a text!)
  • Amazon and other online retailers
  • Bank, credit card, cell phone provider, etc.
  • Monthly subscription services (magazines, Dollar Shave Club, Billie, Hello Fresh)

If you have questions or concerns about a specific piece of mail, please email to discuss your options.

Can the package centers forward mail after I move off campus? 

Mail received after you check-out is returned to the sender.

Please be aware that the Post Office will not process mail forwarding requests for on-campus addresses. It is important that residents update their mailing address with people and companies who routinely send them important mail.

If you have questions or concerns about a specific piece of mail, please email to discuss your options.

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