By: Phil Young, with Matt Bertram
Hello Tar Heels! My name is Phil Young, and I’m the Director of ResNET here at Carolina Housing. I’m excited to introduce you to ResNET, your one-stop shop for all technology support and services. Whether you’re a tech novice or enthusiast, we’re here to make your experience at Carolina as smooth and enjoyable as possible.
What is ResNET?
ResNET provides comprehensive tech support for both our professional staff and student residents. If you ever find yourself facing technology issues, we’ve got you covered. The easiest way to get help is by visiting help.unc.edu. Here, you can access a variety of support options, including chat, phone, and email. We also offer a knowledge base where you can find solutions to common problems and even troubleshoot issues on your own.
Personalized Support with a Personal Touch
One of the unique aspects of ResNET is our team of Residential Computing Consultants (RCCs). These student employees are ready to assist you right in your room. By submitting a ticket through help.unc.edu, you can often get help directly from our RCCs, who will come to your location to troubleshoot and resolve your tech issues. This level of accessibility and personalized support sets us apart from many other universities.
Student Employment Opportunities
At ResNET, we offer fantastic student employment opportunities that can help you develop valuable skills. We have two main positions:
1. Gaming Assistants (GAs): If you have a passion for gaming and customer service, this role is perfect for you. Our Gaming Assistants help manage the Carolina Gaming Arena, ensuring it’s a great place for all students to enjoy.
2. Residential Computing Consultants (RCCs): RCCs live and work in the residence halls, providing tech support and building a strong community. This position is ideal for students looking to enhance their customer service, technology, and community-building skills.
The Carolina Gaming Arena
Speaking of gaming, let’s talk about the Carolina Gaming Arena. This on-campus facility is equipped with high-end PCs and consoles, thanks to our partnership with Lenovo and their Legion brand. Whether you’re into casual games like Overcooked or more competitive titles like League of Legends, Apex Legends, and Valorant, the Gaming Arena has something for everyone.
We pride ourselves on making the Gaming Arena a welcoming space for all. We host events like Newbie Nights to ensure that even those new to gaming can feel comfortable and have fun. It’s a fantastic place to meet new friends and connect with fellow gamers.
The ResNET Mission
ResNET is dedicated to providing top-notch tech support and creating a supportive community for all students. Whether you need help with your devices, are looking for a job that builds your skills, or want to dive into the gaming scene, ResNET is here for you.
I’m incredibly proud of our team and the services we offer, and I invite you to take full advantage of what ResNET has to offer. Go Heels!