Mail and Packages FAQ

Mail and Packages FAQ

How should letters, packages and overnight deliveries be addressed for on-campus residents?

Click on What’s My Address to find a complete list of on-campus mailing addresses.

The complete mailing address is required on all letters, packages and overnight deliveries sent to on-campus residents. Please use the correct address format shown.

Student’s Name

Hall Street Address & Room #

Chapel Hill, NC 27514

Can packages or letters be sent to on-campus addresses before move in?

Please do not send mail or packages to arrive before the Package Centers open for move-in week.

I’m moving in during opening weekend, will I be able to pick up my package(s)?

Yes! All Package Centers will be open during move-in for your convenience.

When is the package center normally open?

The Package Centers are open Monday – Friday from 10 am – 6:30 pm and Saturday from 11 am – 4 pm. The package centers are not open on Sundays or University holidays and hours may vary during break periods.

Is refrigeration available for medication?

Package refrigeration is available for medication. Prior to shipping, please notify to arrange for special handling.  The University is not responsible for spoiled or ruined items.

I received an email delivery notification from UPS. Does that mean I can pick up my package?

No! You will receive an email from Housing Package Centers once your package has been processed. Please understand that we receive a very high volume of mail and packages on a daily basis. Mail and packages are processed the day they arrive. At the beginning of each semester, processing times may be longer due to high volumes.

Can large items (futon, bike, etc.) be shipped to on-campus residents?

Yes, however, residents are responsible for transporting packages to their room. Carts are available to assist in moving heavy, large or multiple packages.

Which residence halls receive mail and packages at Hinton James Package Center?

Ehringhaus, Hinton James, Horton, Koury, Taylor and Ram Village 5

Which residence halls receive mail and packages at Morrison Package Center?

Avery, Carmichael, Craige, Craige North, Hardin, Morrison, Parker, Ram Village 1, 2 & 3, and Teague

Which residence halls receive mail and packages at Spencer Package Center?

Alderman, Alexander, Aycock, Cobb, Connor, Everett, Graham, Grimes, Joyner, Kenan, Lewis, Mangum, Manly, McIver, Old East, Old West, Ruffin, Spencer, Stacy and Winston

Can I have groceries delivered to the Package Centers?

Groceries ordered via Instacart or similar same-day delivery services (Amazon Fresh Shipt, Google Express, etc.), are not accepted by the Package Centers. If you’re ordering groceries, you must be available to meet the driver outside of your residence hall upon arrival.

Grocery orders shipped directly from the retailers’ website (items with standard shipping and a tracking number) will automatically be routed to the Package Centers.