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Carolina Housing

COVID Isolation & Quarantine Info

*Some questions and answers listed below are directly from the Carolina Together web site's "Housing and Dining" section and are displayed via the Carolina Housing web site as an additional way for students and parents/families to more easily find information.  For the full FAQ list, please visit the Carolina Together Website.

For additional Move-In Information visit our Move-In and Move-Out page.

COVID-19 Isolation & Quarantine Operations:

How was the COVID-19 Isolation and Quarantine plan developed? 

This plan was created and will be managed by a cross-campus coalition from the following offices: Carolina Housing; Campus Health; Carolina Dining Services; Environment, Health and Safety; UNC Police; the Office of the Dean of Students; Facilities Management; Parking and Transportation Services; Emergency Management; and Information Technology Services.  Additional guidance for the plan came from a variety of sources including the Centers for Disease Control, the Orange County Health Department, the North Carolina Department of Health and Human Services, and similar plans from other institutions.

What is Isolation Housing? 

Isolation Housing is for residential students who have tested positive for Coronavirus (COVID-19).

How long will students stay in Isolation Housing? 

Campus Health will advise students of how long they should remain in isolation. An isolation period will be determined depending on if/when students had an onset of symptoms.  In general, students will be in isolation at least 10 days.

What is Quarantine Housing? 

Quarantine Housing is for residential, unvaccinated students who were in close contact with someone diagnosed with COVID-19 with OR is suspected of having the virus. This means the unvaccinated student has either:

  • Been within 6 feet of an infected person for more than 15 minutes cumulatively.
  • Had direct contact with infectious secretions (e.g. being coughed on, being sneezed on, sharing utensils, having sexual contact, providing medical care without personal protective equipment).
  • Is currently exhibiting COVID-19 symptoms.

How does the vaccines effect Quarantine? 

If you are fully vaccinated with an FDA-authorized COVID-19 vaccination and are asymptomatic you will not be required to quarantine. Fully vaccinated is defined as two weeks past fine dose of vaccine. For example, if you were vaccinated with the Pfizer or Moderna you will not be considered fully vaccinated until two weeks after your second shot. If you were vaccinated with Johnson&Johnson vaccine you would be considered fully vaccinated until two weeks after your only shot. 

If you are not fully vaccinated and are currently exhibiting COVID-19 symptoms OR have been in close contact with someone diagnosed with COVID-19 you will need to quarantine.

How long will students stay in Quarantine?

Campus Health will advise students of how long they should remain in quarantine. In general, close contacts quarantine for 10 days from the most recent encounter with the infectious person. People are considered to be infectious from 48 hours before their symptoms first appeared (or from the date of collection of their positive lab test if they did not have symptoms) until they are no longer required to be quarantined. Students released from quarantine after 10 days should continue to self-monitor for development of symptoms through day 14 from exposure, and seek medical care if symptoms develop. Symptomatic students who are not a known close contact, will remain in quarantine until they receive a negative test or go under isolation protocol because of a positive test result.

How does Testing and Tracing work? 

Information on these topics can be found in the Carolina Together website and in the COVID-19 Testing and Tracing Plan created by Campus Health and the University Employee Occupational Health Clinic with guidance from the Orange County Health Department and UNC Health Infectious Disease specialists.

How does a student get to the Isolation or Quarantine building? 

Students who require isolation or quarantine housing will be allowed to return to their current residence halls to retrieve items before moving in. Students will be able use P2P, a free on-demand ride service, to transport them from Campus Health to current residence hall and then to the isolation or quarantine space. While P2P will help transport residents and their belongings, the driver will not help students move their belonging into the isolation and quarantine building.  Students are also permitted to walk to isolation and quarantine buildings.

What are the restrictions while a student is in Isolation or Quarantine Housing? 

To prevent students from possibly spreading COVID-19 to uninfected people, they must restrict activities and limit all movements that may put them in contact with others during their isolation/quarantine period.

  • Once students move into isolation or quarantine housing, they are not return to their regular room assignment for any reason. If they need access, they should contact Carolina Housing.
  • Students should not go to work, class, or into any public areas.
  • Students may not allow visitors, including family members or significant others, into the building/room.
  • Students should stay in their assigned isolation or quarantine rooms. They may only leave their assigned isolation or quarantine rooms to pick up food or do laundry. During these brief periods, they must stay at least six feet away from others in the building and wear a medical grade mask (or a cloth face covering if they don’t have a medical grade mask).
  • Students may only leave their assigned isolation or quarantine buildings to get necessary medical care. Before going to Campus Health or any medical facility, students should call the facility first.

Any violations of these requirements or the University’s Community Standards as articulated in the COVID-19 Notice and Student Acknowledgement may result in loss of privilege to live in the residence halls.

Are family members allows to pick up students from quarantine or isolation and take them home? 

Family members are allowed to pick up students from quarantine or isolation and take them home.  Students wishing to leave quarantine or isolation should first contact Campus Health to ensure that Health officials know where the student is and how to best support them.  Any visitor to campus will be required to wear appropriate PPE, including masks, while on campus.

How do students get meals while in Isolation or Quarantine Housing? 

During student’s temporary stay, Carolina Dining Services will provide three meals a day, seven days a week that meet students dietary needs and preferences at no additional cost to the student. Students will be provided several options for meals and an On-Campus Isolation and Quarantine support staff will explain how the ordering process works. 

All rooms are equipped with a microwave and refrigerator and in addition to the meals provided by CDS, students are permitted to order food from outside vendors as long as the meal drop off is contactless.

How do students get medications while in Isolation or Quarantine Housing? 

Campus Health Pharmacy will provide prescription and over-the-counter medication delivery to those in on campus isolation and quarantine once daily.

What medical assistance is available for students in Isolation or Quarantine Housing? 

Information on this topic can be found on the Covid-19 Services website created by Campus Health.

What happens if a student's condition worsens while in Isolation or Quarantine Housing? 

UNC Police will conduct a wellness check if Campus Health becomes concerned about a student’s condition during the medical monitoring process.  If a student is too sick to remain, Campus Health will work with the student to determine available and appropriate alternatives. 

How are class absences managed while students are in Isolation or Quarantine? 

If students are taking in-person classes or online classes, and they are experiencing symptoms that inhibit their ability to attend classes or complete coursework, they can submit a request to the University Approved Absence (UAA) Office for up to 14 consecutive days of UAAs. Campus Health Services will assist in providing documentation needed for UAA Office to evaluate UAA requests.  UAAs will be sent to faculty as quickly as possible but may take up to 10 business days during high volume times. Additionally, students are strongly encouraged to communicate directly with their instructors that they will be unable to attend class for the time specified by their medical provider.  

What general support is available while students are in Isolation or Quarantine Housing? 

Prior to moving into isolation and quarantine housing, students will receive a call from the On-Campus Isolation and Quarantine Support team.  During this call, the member of the support team will explain the move-in process and answer all questions students may have at that time.  This team will continue to call students daily, to check in and ensure that they are doing aright.

Upon moving in students will be provided a small care kit that contains information on specific wellness and fitness programming, which they can access while in isolation or quarantine.

Next, the COVID Student Care Hub will provide a follow-up email with additional resources as well as information on what to do if students need help navigating academic adjustments with faculty, experiencing financial issues as a result of their isolation and quarantine, or are having challenges meeting basic needs. 

Throughout their time in isolation and quarantine, if students have non urgent medical concerns, they can call Campus Health at s and get in touch with a Health Care provider.  If isolation is impacting students’ mental health, they can contact Counseling and Psychological Services (CAPS) regardless of the time of day at 919-966-3658.  Finally, students are also provided a 24/7 phone number that they can call with any concerns or unforeseen challenges. If students have an emergency and feel their immediate safety is compromised, they should call 911.

How are students informed of all this information? 

Those moving into isolation or quarantine housing will receive a phone call from the On Campus Isolation and Quarantine support team as well as a fact sheet that provides information on dining logistics, package/mail delivery, emergency protocols, what to do about class and work absences, along with other important details.

How are common areas within the Isolation or Quarantine buildings cleaned? 

The common areas of the buildings used for isolation and quarantine housing on campus are professionally cleaned and sanitized on a regular basis.  This cleaning includes elevators, entryway doors, hallways, and the laundry room. Students are responsible bringing trash from their rooms to hallway receptacles; the cleaning staff will remove it from the building.

How are Isolation or Quarantine rooms cleaned before and after use? 

The rooms used for isolation and quarantine housing on campus are professionally cleaned and sanitized in between occupancy. Students are responsible for cleaning their own, spring assignment residence hall rooms after their period of isolation or quarantine is complete.

Are off-campus students able to go into the quarantine or isolation building if needed? 

Campus Health will work with each individual student to determine the most appropriate location for quarantine and isolation. In many off-campus cases, particularly in situations where students have their own bedroom and own bathroom, their off-campus residence is going to be the optimal solution. In some cases, their permanent home is an option. In other cases, a hotel may be an option. If there are no alternatives, on-campus housing remains an option if need be. On-campus housing cannot be the primary or exclusive location for all off-campus students needing quarantine or isolation due to capacity. The three on-campus halls are primarily set aside to serve on-campus students. Students who quarantine or isolate off-campus will still receive the same level and frequency of care from Campus Health throughout their monitoring period as on-campus residents.

How do off-campus students get food, medicine, health care, etc. if they are quarantining or isolating off-campus? 

The Town of Chapel HillTown of Carrboro, and Orange County have collated extensive resources to help local residents gain access to food, medicine, and healthcare during this time. Students who are quarantining or isolating off-campus receive outreach from COVID-19 Student Care Hub staff that includes not only this information, but additional resources for mental health support and financial assistance, as well as what to do about class and work absences. Additionally, as all student circumstances are unique, students are invited to connect with a staff member by phone or virtual meeting to discuss any concerns or challenges for which they need specific support. 

UNC: COVID-19 Student Care Hub

Per the Chancellor's message on April 2, 2020, COVID-19 has disrupted our campus community in many ways. In response, UNC-Chapel Hill has established a Student Care Hub to support you, our students, as you navigate the impact of these extraordinary circumstances.  Here, you will find a place to learn more about financial resources, academic support, and health and wellness information, as well as a place to connect with those across the university that can help when needed.  

CV19 Student Care Hub was created for ALL students – undergraduate, graduate, professional or part-time – whether you are living in North Carolina or abroad.  The same strengths that brought you to Carolina — your brilliance; your work ethic; your willingness to see the best in others — will help you respond to the current moment with courage, resilience and creativity. These qualities will enable you to continue your academic success and work toward the life you want to lead.

Carolina Student Impact Fund: To Help Students Affected by COVID-19

For more details about the Carolina Student Impact Fund, click here.  

The fund will provide emergency support for various expenses, such as housing, food, travel and technology to students who are unable to meet the unexpected financial burdens resulting from the effects of the novel coronavirus.  Undergraduate, graduate and professional students who need assistance should email or

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