COVID-19 FAQs Specific to On-Campus Residents

COVID-19 FAQs Specific to On-Campus Residents

*All questions and answers listed below are directly from the UNC Covid-19 web site and are displayed via the Carolina Housing web site as an additional way for students and parents/families to more easily find information.  For the full FAQ list, please visit: 

Website:  https://www.unc.edu/coronavirus/ 

Equal Opportunity and Compliance Office: 919-966-3576 or at  eoc@unc.edu 

- Last Updated:  May 21, 2020 

How will the early start of the Fall 2020 Semester impact my move-in process and living on campus?

As stated in Chancellor Guskiewicz’s announcement today regarding the early Fall 2020 Semester start date of Aug. 10, the Move-In process will begin Aug. 3. Move-In will be by pre-scheduled appointments to help achieve physical distancing for this process. For the Chancellor’s full announcement, click here.

Additional information and details about Housing Assignments, Move-In process and anticipated COVID-19 modifications to living on campus will be coming soon. 

We kindly ask that you submit any questions you may have via email at: housing@unc.edu

Kindly check back with us via the following channels to stay up to date on the latest information:

Website:  housing.unc.edu

Social Media

            Twitter@HousingCarolina

            Facebook@carolinahousing

            Instagramcarolinahousing

What does it mean that residence halls are closing?

Orange County Issues a “Stay at Home” Order to Take Effect March 27 at 6pm

Orange County has issued an amendment to the Declaration of a State of Emergency. The amendment orders the public to Stay at Home to prevent further spread of COVID-19. The Order will take effect on Friday, March 27, 2020 at 6 p.m. and will remain in effect until April 30, 2020 at 5 p.m. 

Go to the:  Orange County, NC Official Announcement

As such, any Move-Out Appointments made for after Fri. March 27 @ 6pm will be postponed until this official order has been lifted.

If you have any questions, feel free to reach out at:  housing@unc.edu or at 919-962-5401.

We appreciate your cooperation as we work to keep our campus as safe and healthy as possible.  Should you have other questions about COVID-19 and the University response, please visit:   https://www.unc.edu/coronavirus/ or call the  Hotline: 919-445-5000.

If I’m remaining off campus, will I be reimbursed for my housing?

The UNC System confirmed on March 30, that prorated refunds connected to spring 2020 on-campus housing and dining costs will be issued. The University is working through the details of how these refunds will be calculated and when payments will be made. Refund amounts will vary from student to student depending on the cost of each person’s housing and meal plan.

PDF iconOn-Campus Resident Housing Refund Notice 4-8-20.pdf

PDF iconBaity Hill Resident Housing Refund Notice 4-8-20.pdf

When can I come get my belongings from my room on campus?

       For the full announcement:  click here

        We recently received updated guidance that we can now allow students to return to campus to retrieve their belongings, so long as the University and students practice social distancing guidelines             as required under the Governor’s Executive Order.

         As such, please login to your MyHousing Portal by May 1 and:

  • Signup for a Checkout Appointment between April 24 and May 17 (those who have belongings in the East Tower of Granville will receive a separate email with different guidance due to upcoming renovations), OR
  • Inform us that you cannot return during these dates, OR
  • Inform us that you have already moved out and that any remaining items should be donated.

I was approved for a Special Circumstances Waiver and am still living on-campus, how can I stay on campus over the summer?

For the full announcement:  click here

         As we transition from the academic year to summer, we will be consolidating most residents into one building.  This is a necessary step so we can prepare for summer renovation projects and the            return of students next fall.  As such, those of you who require summer housing and currently live anywhere other than Ram Village will be assigned a room in Carmichael Hall.  In Carmichael, we            will only assign one resident per bedroom and up to 4 per suite.  Those of you currently in Ram Village who require summer housing will remain in your same room and we will send additional                   information about possible consolidation within the complex at a later date.

        So that we know your summer housing needs, we need ALL of you to please login to the MyHousing Portal by May 1 and let us know whether you plan to:

  • Move out: For those of you who are graduating, not planning to enroll in summer school, or no longer need on-campus housing, you should prepare to move out by May 13.
  • Remain on campus: For those of you enrolling in summer courses and who still need on-campus housing due to your approved special consideration, you will be assigned a room in Carmichael and can move anytime between May 6 and May 13 (unless you are in Ram Village as noted above).

How are the residence halls being cleaned?

Additional cleaning procedures and staff have been assigned to the residence halls. All shifts of Housekeeping Services staff are wiping all surfaces with disinfectants that are effective against a broad spectrum of bacteria and are virucidal. These products have been used previously on campus for other viruses including coronavirus and are EPA registered.   

Our housekeeping staff are provided with training regarding the appropriate and effective use of these disinfectant products. Staff are also provided with PPE (gloves, eye protection) as appropriate for their job duties and products used.   

UNC: COVID-19 Student Care Hub

Per the Chancellor's message on April 2, 2020, COVID-19 has disrupted our campus community in many ways. In response, UNC-Chapel Hill has established a Student Care Hub to support you, our students, as you navigate the impact of these extraordinary circumstances.  Here, you will find a place to learn more about financial resources, academic support, and health and wellness information, as well as a place to connect with those across the university that can help when needed.  

CV19 Student Care Hub was created for ALL students – undergraduate, graduate, professional or part-time – whether you are living in North Carolina or abroad.  The same strengths that brought you to Carolina — your brilliance; your work ethic; your willingness to see the best in others — will help you respond to the current moment with courage, resilience and creativity. These qualities will enable you to continue your academic success and work toward the life you want to lead.

Carolina Student Impact Fund: To Help Students Affected by COVID-19

For more details about the Carolina Student Impact Fund, click here.  

The fund will provide emergency support for various expenses, such as housing, food, travel and technology to students who are unable to meet the unexpected financial burdens resulting from the effects of the novel coronavirus.  Undergraduate, graduate and professional students who need assistance should email covidcareforstudents@unc.edu or ccfs@unc.edu.

Mail/Package Centers: What are the Package Center Hours?

Due to the Orange County Shelter-In-Place ordinance, all package center operations on campus are suspended until further notice (beginning 6pm on March 27, 2020).

Mail/Package Centers: How do I forward packages to my home address?

You must go to the UPS, USPS or FedEx website and purchase a prepaid shipping label. Email the label to: uncpackagecenters@unc.edu no later than Friday, March 27, 2020.

Mail/Package Centers: How do I forward letter mail to my home address?

The Chapel Hill Post Office will not process address change requests for campus residents nor provide forwarding service. To ensure your mail is properly delivered, we encourage you to change your address directly with companies who routinely send you important mail.  All unclaimed letter mail at Morrison Package Center will be returned to the sender on Friday, March 27, 2020

Mail/Package Centers: How do I receive mail and packages if I have approval to live in a RESIDENCE HALL after March 27, 2020?

Mail and package deliveries for residents remaining on campus will be redirected to University Mail Services beginning Monday, March 30, 2020. You will be notified by email if a package is available for pick-up. It is your responsibility to pick-up your package(s) within 3 business days.

University Mail Service is located on the ground floor of the Bioinformatics Building (130 Mason Farm Road).

*Please limit your package deliveries to essential items only.

Mail/Package Centers: How do I receive mail and packages if I have approval to live in BAITY HILL after March 27, 2020?

Post Office: Letter mail and small packages will be delivered to your mailbox. If a package is too large, the Post Office will redirect delivery to University Mail Services located on the ground floor of the Bioinformatics Building (130 Mason Farm Road). You will be notified via email if packages are available for pick-up. It is your responsibility to pick-up your package(s) within 3 business days.

UPS/FedEx Express: Packages should continue to be delivered to your door; however, this could change if they alter their delivery operations during this health crisis. We will try our best to keep you informed of any changes if they occur.

DHL: Packages will be delivered to University Mail Services located on the ground floor of the Bioinformatics Building (130 Mason Farm Road). You will be notified via email if packages are available for pick-up. It is your responsibility to pick-up your package(s) within 3 business days.

FedEx Ground/Home: Packages should either be delivered to your door or the ground floor mailroom in your building; however, this could change if they alter their delivery operations during this health crisis. We will try our best to keep you informed of any changes if they occur.

Dynamex and Amazon Logistics: Packages will be delivered to University Mail Services located on the ground floor of the Bioinformatics Building (130 Mason Farm Road). You will be notified via email if packages are available for pick-up. It is your responsibility to pick-up your package(s) within 3 business days.

*Please limit your package deliveries to essential items only.