File 2593


Mail and Packages: Frequently Asked Questions

How do I address letters and packages going to my campus address?

To ensure delivery of mail, always use the exact address format listed below and always include the student's full name. Regardless of the type of mail (overnight, packages or letter mail) or the delivery carrier (UPS, FedEx, Post Office, etc.) that students receive, the address format is the same. Always address mail to the student's current building and room number. Do not address mail to the Package Centers. Please verify the student’s current street address & room number before sending any mail.  Mail must be correctly addressed to be delivered to the recipient.

All mail must be addressed using this format:

Student's Full Name  (as it appears on your student account)

Example:

Jane Q. Doe (or John Q. Doe)
Street Address and Room Number
Chapel Hill, NC 27514

 

Can I receive overnight packages or letters at my campus address?

Yes, always use your residence hall address for all mail and packages including overnight deliveries. Because the package centers do not open until 11 a.m. on Saturdays, packages sent for overnight delivery on Saturday may not be delivered until Monday.

 

What is my campus mailing address?

See http://housing.unc.edu/whats-my-address for a complete list of residence hall addresses.

 

Can packages or letters be sent to my campus address before I move-in?

Please do not send packages to arrive at your campus address before August 15, 2016.

Please do not send letters to arrive at your campus address before August 23, 2016.

 

Can packages or letters be sent to my campus address during Winter Break?

Please do not send letters or packages to arrive at your campus address before January 9, 2017.


I’m moving in during opening weekend, will I be able to get my package(s)?

Yes! Both Morrison & Spencer Package Centers will be open during move-in for your convenience Monday, August 15, 2016 – Saturday, August 20, 2016 from 10 a.m. – 6:00 p.m. Normal hours will resume Monday, August 22, 2016. 

 

When is the package center normally open?

Morrison and Spencer Package Centers are open Monday – Friday from 10 a.m. – 6:30 p.m. and Saturday from 11 a.m. – 4 p.m. The package centers are not open on Sundays or University holidays, and hours may vary during break periods.

 

When should I expect my mail to be delivered?

Residents can expect mail delivery in the evenings, Mon-Sat. Mail is delivered to your mailbox in your residence hall or community mailroom. Your room key will open your mailbox. The Post Office does not deliver on Sundays and Federal holidays. Mail service varies during break periods.

 

Where do I pick up my package(s)?

Packages & overnights are automatically routed to the package center zoned for your building. Remember: always use your residence hall address for all mail and packages, including overnight deliveries.

 

I am having medication shipped to me that requires refrigeration. What do I do?

Please email the package center that services your residence hall to notify them ahead of time. Include your name, address, phone number and estimated arrival date.

 

I received an email delivery notification from UPS. Does that mean I can pick up my package?

NO! An email from a carrier (UPS, FedEx, DHL, Post Office) or a vendor (Amazon, etc.) does not mean that the package is available to you. When a package is ready for pick up, you will receive an email from housing@unc.edu.

Please understand that we receive a very high volume of packages on a daily basis. Each package is processed on the day it arrives. At the beginning of each semester, processing times may be longer due to high volumes.

 

Do I need anything to pick up a package?

Yes! Your OneCard or photo I.D. is required every time you pick up a package.

 

Can I give my roommate my OneCard to pick up a package for me?

No. Packages will not be released to roommates, family, friends, etc. Only you may pick up your own package(s).

 

Can I ship a futon to my campus address?

Yes, however, you are responsible for transporting it to your room. Carts are available to assist in moving heavy, large or multiple packages from the package center to your residence hall.

 

I’m shipping all my stuff from out of state. Will my packages be delivered to my residence hall?

No, all packages & overnights are automatically routed to the package center zoned for your building. You will be responsible for transporting your packages to your room. Carts are available to assist in moving heavy, large or multiple packages from the package center to your residence hall.