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SERVICE & SUPPORT
ResNET is made up of student RCCs (Residential Computing Consultants) living in your residence hall or community that can assist you with IT questions and problems. For more information on the ResNET program, please visit its.unc.edu/resnet. These students are responsible for providing educational and service programs each semester on a wide range of technology related topics.
If you need assistance at any point, please contact us:
Setting up your computer to access the UNC wired network is simple!
You will also be prompted to install Network Access Control (NAC) when you first try to connect to the UNC Network. Be sure to follow the on-screen instructions. More information about this software along with a link to setup instructions can be found by visiting help.unc.edu/008892.
There is currently wireless access in Baity Hill in each apartment. Our RCCs will help you setup and configure your personal devices for the UNC Network. Personal routers are prohibited as they cause interference with the campus Wi-Fi.
In order to stay connected to the network you need to have your computer secured and updated. Make sure to update your computer with the latest security updates/patches. You must have anti-virus software installed, which you can get for free from our shareware site. (Note: computers without the necessary patches and protection will be automatically removed from our network in order to protect other users).
We provide a wide range of channels via a Cable TV connection. HDTV channels are also available for residents with a HDTV and an HD tuner. Be sure that you set your TV to auto scan for new channels after it’s connected. For more information or for the channel lineup, see http://its.unc.edu/service/cable-tv-channel-lineup/